Can my car go directly from DTW to my hotel or office?
Request the exact street address and preferred entrance. A private point-to-point transfer is arranged for the confirmed party and destination; it is not a fixed hotel-bus circuit. Include a stop for keys, another passenger or a meeting in the original request so the route and vehicle time can be quoted correctly.
What changes for a destination in Ontario?
An Ontario destination adds an international road crossing after the DTW arrival. Give each passenger time to prepare the documents required for their citizenship and status. Confirm the full destination, crossing-related charges and waiting terms. The vehicle reservation does not guarantee border admission or a fixed processing time.
Can I change the destination after my flight lands?
Contact dispatch before travel continues and give the new full address. A change can affect mileage, available vehicle time, border requirements and fare. The original reservation does not automatically cover a different city or an extra overnight stop. Wait for acceptance of the revised itinerary before relying on the change.
How do I arrange this journey?
Can I confirm a vehicle before I travel?
Send the full pickup and destination addresses, travel date, local pickup time, passenger count and luggage details. Dispatch reviews the route, timing and vehicle fit. Review the complete fare and pickup instructions before confirming. A submitted inquiry is not a confirmed reservation.
Use a reachable passenger phone number, even when an assistant makes the booking. Add each stop and the return leg to the request so neither is left outside the quote.
For an urgent change to an existing trip, contact dispatch with the reservation reference. Sending a second inquiry does not change an existing reservation.
What will the private transfer cost?
Is the fare per passenger or for a vehicle?
Request a quote for the complete vehicle and itinerary. The exact addresses, date, vehicle class, passenger and bag counts, extra stops and waiting requirements determine the offer. Compare the total confirmed amount and its currency, not just an advertised starting price.
Before payment, check whether airport charges, parking, tolls, taxes and gratuity are included or separate. A route-specific starting fare is not a price for every destination, every vehicle or a return journey.
Tell dispatch about an extended stop, a late event finish or an overnight itinerary before accepting the quote. These change the time for which the vehicle is required.
Which vehicle fits the passengers and luggage?
Should I choose a sedan, SUV or Sprinter?
The published fleet guide lists sedans for 1–3 passengers, SUVs for 1–6 and Sprinters for up to 14. Passenger capacity is not a promise that every combination of bags, child seats and equipment fits. Provide the full load for a vehicle match before booking.
List checked bags separately from cabin bags. Mention strollers, golf clubs, skis, musical instruments and other long or fragile items. A folded mobility aid can change the usable luggage space.
Vehicle images show representative classes. If a particular model, amenity or boarding arrangement is essential, request confirmation for your date. A town-car or limo search does not mean that a stretch limousine or party bus is supplied.
1–3 passengers
Passengers and luggage reviewed together
1–6 passengers
Passengers and luggage reviewed together
Up to 14 passengers
Passengers and luggage reviewed together
Where do I meet the driver at DTW?
How does Detroit Metro Airport pickup work?
Provide the operating airline, flight number and arrival date. For passenger-flight arrivals, the driver meets you at baggage claim, assists with luggage and escorts you to the vehicle under the confirmed meeting plan. McNamara and Evans are separate terminals; use the instructions for your actual arrival terminal.
Check the operating flight, rather than assuming a terminal from a codeshare ticket. Keep your phone available after landing and tell dispatch if baggage collection or the meeting point changes.
For an airport departure, provide the flight departure time and requested terminal. The road pickup time must allow for the drive, traffic and the airline’s check-in deadline. A road booking does not replace airline check-in or guarantee that a missed flight will be protected.
Flight changes and waiting time
What happens if the flight is late?
Metro Elite tracks the supplied flight and adjusts pickup timing for a flight delay without a flight-delay penalty. Airport waiting starts at recorded landing: 30 minutes for domestic arrivals and 60 minutes for international arrivals. Additional airport waiting is $2 per minute under the published terms.
A drive across the border after landing does not turn a domestic flight into an international arrival. Confirm the charge currency in the reservation.
Tell dispatch about a cancellation, diversion, flight-number change or missed connection as soon as possible. Those changes can require a new meeting plan; do not assume the original driver can collect you at a different airport.
Travel time and a realistic departure plan
How much time should I allow?
Use the exact addresses and the time you must arrive to plan the pickup. A drive-time estimate excludes baggage collection, passenger readiness, extra stops and airport check-in. Include border processing for an international itinerary and allow for traffic and weather on the travel date.
For a long-distance trip, discuss comfort stops and any overnight requirement before accepting the itinerary. A distance between city centres does not establish the price or duration of a door-to-door trip.
Tell dispatch which deadline is fixed: airline check-in, an appointment, a ceremony or a ship’s boarding cutoff. A confirmed road trip cannot guarantee a connection when conditions outside the operator’s control cause a delay.
Plan the return as a separate trip
Can I arrange both directions?
Include the return date, pickup address, local time and flight details in the same request. The return can have a different vehicle need, meeting point or fare. Confirm both legs explicitly; a one-way reservation does not reserve a vehicle for the trip back.
For a return to DTW, work backward from the airline’s check-in requirements. Allow for the road journey, collection of every passenger and bag, and border processing when applicable.
After an event or meeting, distinguish an agreed pickup time from an open-ended finish. If you need a driver to remain available, request an hourly arrangement and confirm the standby period.
Child seats, mobility needs and extra equipment
What should families and passengers with access needs request?
Request child seats before booking and provide each child’s age, height and weight. For mobility needs, describe boarding assistance and the size of any equipment. Confirm the exact arrangement in the reservation; a standard SUV or Sprinter should not be assumed to have a wheelchair lift.
Include child seats when assessing usable seating and bag space. Keep the traveling adult’s contact with the booking so a seat or pickup change can be resolved directly.
Tell dispatch if the passenger must remain seated in a wheelchair during travel. Assistance with luggage is not a promise of medical transport, lifting assistance or an accessible vehicle configuration.
Payment, changes and cancellations
What should I check before paying?
Deposits are non-refundable except where applicable law requires otherwise. Cancellations less than 24 hours before pickup and no-shows are non-refundable under the published terms. Read the written confirmation for the deposit, payment schedule and any booking-specific conditions before payment.
For a cancellation at least 24 hours before pickup, the deposit remains non-refundable; other amounts are handled under the confirmation and applicable law. Contact dispatch promptly and keep the response with your reservation.
A quote request does not reserve a vehicle. Written confirmation is required. Do not assume that a changed date, stop or passenger count is accepted until the revised arrangement is confirmed.
Hotel and venue arrival details
Is the hotel name enough for a pickup?
Send the street address from your reservation and the entrance you will use. Hotels can have similar names, multiple buildings or a separate event entrance. Confirm the meeting location with the driver; a hotel booking does not automatically include a private airport transfer.
For a late arrival, distinguish the flight landing date from the hotel check-in date. Let the hotel know about late check-in separately; the driver cannot amend the room booking.
For the return, have the party and bags ready at the agreed entrance. A stop for checkout, a second building or another passenger should be included in the itinerary rather than added at the curb.
Plan the international road crossing
What should each passenger prepare for the border?
Check the entry requirements for the destination country and each passenger’s citizenship and status before travel. Keep required passports, visas or other accepted documents accessible. Passengers remain responsible for valid travel documents and border decisions. A chauffeur reservation does not guarantee admission or NEXUS lane access.
Dispatch reviews the complete itinerary when selecting a crossing. A shorter reported queue at one crossing does not necessarily produce the shortest total journey. Leave time for traffic and inspection, especially before a departing flight.
For Canada-bound travel, the published terms charge $2 per minute for client-caused customs holds until the issue is resolved and the vehicle is cleared. Routine inspection and normal queues are not automatically client-caused holds. Confirm tolls, waiting charges and their currency before booking.
Review your complete journey
Have the addresses, date, passenger count, bags and any flight or event deadline ready. For Car service from DTW, include both directions and any stops in the request.
Request a Custom QuoteFor a reservation change, call +1 (800) 528-7582 with your booking reference.