This policy explains how Metro Elite Transfer handles contact details, trip information, dashcam recordings, passenger manifests, payment records, dispatch communications, cookies, and analytics.
We review pickup timing, route options, luggage, passengers, and vehicle fit before confirming the fare.
This summary is for quick review. The full policy clauses below control the complete privacy terms.
Trip records
Pickup, flight, passenger, luggage, and dispatch notes are used to quote and operate the transfer.
Payment security
Card payments run through a secure third-party booking or payment portal, not this static site.
Vehicle recordings
Some vehicles use dashcams for safety and security; interior video or audio is used only with legally required notice or consent.
Analytics
Google Analytics and Ads measurement help attribute calls, quote requests, and page performance.
1. Overview and Accountability
PolicyMetro Elite Transfer collects, uses, discloses, and retains personal information only as needed to respond to inquiries, prepare quotes, coordinate transfers, process payments, support dispatch, manage corporate accounts, and meet legal or accounting obligations.
PolicyThis Privacy Policy is intended to describe our public-facing privacy practices for passengers, booking contacts, corporate travel managers, website visitors, and other individuals who interact with our services.
PolicyPrivacy questions, correction requests, access requests, or complaints may be sent to privacy@metroelitetransfer.ca.
2. Information We Collect
PolicyContact information may include passenger name, booking contact name, company name, email address, phone number, billing contact, and communication history.
PolicyTrip information may include pickup and drop-off locations, dates, times, flight numbers, terminal details, passenger counts, luggage notes, vehicle tier, accessibility or assistance requirements, preferred meeting procedure, route notes, and dispatch instructions.
PolicyPassenger manifest information may include traveler names, passenger counts, itinerary data, corporate profile notes, luggage requirements, and documentation-readiness notes when provided for cross-border or airport coordination.
PolicyPayment and transaction information may include invoice details, authorization status, billing address, transaction references, payment confirmation, refund records, dispute records, and corporate account identifiers.
PolicyWhen a vehicle recording system is in use, recording information may include exterior or interior video, audio where enabled and lawfully recorded, date and time, approximate location, vehicle identifier, driving events, and incident-related notes or extracted clips.
3. Passenger Manifests and Cross-Border Records
PolicyPassenger manifests are used to assign appropriate vehicles, confirm pickup procedures, coordinate dispatch, support corporate reporting, and help chauffeurs understand passenger count and operational requirements.
PolicyFor cross-border transfers, we may record documentation-readiness notes supplied by the passenger or booking contact, but passengers remain responsible for carrying and presenting all required documents directly to border authorities.
PolicyWe do not use passenger manifests to make immigration, admissibility, customs, visa, or legal determinations. Border authorities make those determinations independently.
4. Credit Card Processing and Secure Booking Portal
PolicyCredit card payments are processed through a secure third-party booking or payment portal. Metro Elite Transfer does not intend to store full credit card numbers, card security codes, or magnetic-stripe-equivalent payment data on its website systems.
PolicyThe secure third-party portal may collect payment card details, billing information, fraud-prevention signals, payment authorization data, and transaction records according to its own security controls and privacy terms.
PolicyMetro Elite Transfer may receive limited payment information such as card brand, last four digits, payment status, authorization result, receipt data, refund status, invoice number, and transaction identifier for accounting, dispute handling, and customer service.
5. Dashcams and In-Vehicle Recordings
PolicySome vehicles may use outward-facing or inward-facing dashcams during scheduled service. Depending on the vehicle, configuration, location, and applicable law, a system may record video and may also record audio.
PolicyInterior video or audio recording will be used only with the notice, consent, or other legal authority required where the recording occurs. Notice may be provided during booking, by signage in the vehicle, and/or by a recorded announcement before recording begins. Where consent is required and cannot be obtained, audio or interior recording must not be used for that trip.
PolicyThe booking client is responsible for sharing the recording notice with every member of the travelling party. A passenger with a concern about interior or audio recording should contact privacy@metroelitetransfer.ca before pickup so the concern can be reviewed before dispatch.
PolicyWe may use recordings for passenger and chauffeur safety, vehicle and property security, monitoring driving conduct, investigating collisions or incidents, resolving complaints and payment or damage disputes, supporting insurance or legal claims, complying with law, and internal safety training. Training use will be limited and minimized or de-identified where reasonably practical.
PolicyWe do not sell dashcam recordings and do not use them for unrelated advertising. Access is restricted to people who reasonably need the recording for an authorized purpose.
6. How We Use Information
PolicyWe use personal information to answer inquiries, produce quotes, confirm reservations, dispatch chauffeurs, assign vehicles, monitor arrival timing, communicate route changes, process payments, invoice corporate accounts, and provide customer support.
PolicyWe may use operational records to prevent fraud, enforce service terms, respond to disputes, manage insurance or legal claims, maintain business records, and comply with tax, accounting, regulatory, airport, law-enforcement, or court requirements.
PolicyWe may use aggregated or de-identified service data to evaluate corridor demand, fleet planning, quote accuracy, dispatch reliability, advertising performance, and website performance.
7. Sharing and Service Providers
PolicyWe may share information with chauffeurs, dispatch providers, reservation systems, payment processors, communications providers, dashcam or secure-storage providers, accounting providers, professional advisors, insurers, fraud-prevention vendors, and corporate account contacts where required to provide or administer service.
PolicyWe may disclose information when required or permitted by law, including to border authorities, law enforcement, courts, regulators, insurers, payment networks, or other parties involved in a dispute, safety concern, chargeback, or legal claim.
PolicyDashcam footage or audio may be disclosed only where reasonably necessary for an authorized purpose, such as an incident investigation, insurance claim, legal proceeding, safety complaint, or lawful government request. We consider the privacy interests of passengers and other recorded people before disclosure and may redact, blur, mute, or withhold information where appropriate or required.
PolicyWe do not sell passenger manifests. We do not disclose trip details to unrelated third parties for their independent marketing use without consent or another lawful basis.
8. Cookies, Analytics, and Advertising Measurement
PolicyOur website may use cookies, pixels, local storage, log files, and similar technologies to measure website performance, understand traffic sources, support Google Analytics 4 reporting, and measure Google Ads campaign performance.
PolicyAnalytics and advertising tools may collect device information, browser information, IP address, referral source, page interactions, approximate location, conversion events, and click-to-call or inquiry interactions.
PolicyWhen analytics is allowed and a visitor advances to the next quote step, we may measure the selected origin and destination city, state or province, country, airport code, and service type to understand route demand. We do not send the selected street address or customer contact details with that event.
PolicyVisitors can use the site's Privacy choices control to allow analytics and advertising measurement separately, keep essential-only storage, or change a previous choice. The Google tag uses Consent Mode to adjust storage and measurement behavior to the selected preference.
PolicyThe site stores the selected privacy preference in first-party local storage and an essential same-site preference cookie for up to one year so the prompt does not return on every page. Visitors can reopen Privacy choices from the footer at any time.
PolicyDisabling analytics or advertising storage may reduce measurement and attribution but does not prevent visitors from reading pages, requesting a quote, sending a contact request, or calling dispatch.
9. Retention, Security, and Access Controls
PolicyWe retain personal information only as long as reasonably required for reservation management, dispatch history, corporate account administration, accounting, legal compliance, dispute resolution, fraud prevention, insurance, tax, and operational purposes.
PolicyRoutine dashcam recordings may be overwritten automatically as storage is reused. A recording connected to a collision, safety event, complaint, damage claim, payment dispute, insurance matter, legal hold, or regulatory request may be preserved for as long as reasonably necessary for that purpose and any required limitation or retention period.
PolicyWe use administrative, technical, and organizational safeguards appropriate to the sensitivity of the information, including access controls, vendor controls, secure payment processing, and limited access to operational records.
PolicyNo website, email, payment system, reservation platform, or communications channel can be guaranteed to be perfectly secure. Passengers should avoid sending highly sensitive travel documents through unsecured channels unless specifically instructed through an approved process.
10. Individual Rights and Choices
PolicyIndividuals may request access to, correction of, or deletion of personal information, including a recording in which they can be identified, subject to identity verification, the privacy rights of other people, legal retention obligations, dispute needs, corporate account records, and other lawful limits.
PolicyA time-sensitive request to preserve a recording should identify the trip date, approximate time, vehicle or chauffeur if known, pickup location, and the reason for the request. Because routine recordings may be overwritten, we cannot guarantee that a recording will still exist when a request is received.
PolicyPassengers may opt out of non-essential marketing communications where offered. Service, dispatch, payment, safety, legal, and account messages may still be sent when necessary to administer an inquiry or reservation.
PolicyCorporate travel records may be visible to authorized account administrators, travel managers, billing contacts, or booking contacts according to the account relationship and reservation workflow.
11. Policy Updates
PolicyMetro Elite Transfer may update this Privacy Policy as services, vendors, reservation systems, analytics tools, legal requirements, or operating practices change.
PolicyThe effective date shown on this page identifies the current posted version. Continued use of the website or services after an update means the updated policy applies to subsequent interactions.
PolicyQuestions about this Privacy Policy may be sent to privacy@metroelitetransfer.ca.
Privacy question before booking?
Ask before sending trip details
Use email for formal privacy requests, or call dispatch when a time-sensitive trip requires confirmation before pickup.
